Grupo Bimbo renews its Global IT Model with RD: 30% lower total cost of service

How Grupo Bimbo replaced an outdated IT services model across 32 countries, cutting the total cost of service by more than 30% and going from 3 to 13 service levels, with the support of RD.

INDUSTRY

Consumer Goods / Food

SCOPE

Global (32 countries)

SOLUTION

Global IT Services Model

OUTCOME

-30% total cost of service

The Challenge

Grupo Bimbo was running a global IT services model that had become outdated and too expensive for its scale: 135,000 employees, 32 countries, and 5 languages.

The model faced excessive costs, an old contract that prevented new capabilities, a global service with only 3 service levels for 32 countries, and constant user dissatisfaction. Executive leadership wanted to cut costs and improve service at the same time.

The Solution

RD supported the company through an end-to-end process: a complete AS-IS assessment, design of the future (TO-BE) model with strategy, architecture, SLAs, and governance, and alignment with the corporate IT strategy.

The project included implementing the new model, managing organizational change, and defining 13 new service levels, replacing the previous limited structure.

RESULTS

+30%

Reduction in total cost of service

3 → 13

Expanded global catalog of service levels

Countries under a single governance model

135K

Employees served by the new model

+Control

Visibility by region, country, and service type

SUCCESS FACTORS

Cost reduction

More than 30% savings on the total cost of the global IT service.

Governance

Greater control and visibility by region, country, and service type.

Service scalability

From a 3-level structure to a global catalog of 13 service levels.

Strategic alignment

IT service aligned with corporate goals, enabling new capabilities.

LEARN MORE ABOUT OUR CASE STUDIES

Aarón Ornelas, Director of Systems – User Experience at Grupo Bimbo, shares the transformation of the company’s global Service Desk, carried out in collaboration with RD-IT, focused on optimizing operations, reducing service costs, and improving the user experience.

Is your IT services model still running on a contract from years ago?

RD supports the transformation of IT models at global scale, reducing costs and raising service levels with a measurable transition.