Danone: Full control of 8,000 mobile lines with the HOLO ITEM platform from RD ITS

How Danone Mexico optimized the management of 8,000 mobile lines across its operations in Mexico and Colombia with the HOLO ITEMplatform, raising inventory visibility to 95% and automating IT processes.

INDUSTRY

Food & Beverage

SCOPE

Mexico and Colombia

CHALLENGE

No visibility or control over 8,000 mobile lines

OUTCOME

Control of 95% of line inventory

The Challenge

Danone Mexico operated approximately 8,000 mobile lines spread across its administrative staff and sales force, and faced critical challenges in billing control and usage visibility.

The inventory had severe gaps: only 25% of lines were identified at first, asset management was manual and outdated, rate plans were not standardized, and incorrect provider charges were hard to detect.

The Solution

Danone implemented the HOLO ITEM platform from RD ITS to radically transform its telecom management, moving from large-scale asset identification to rigorous inventory control.

The solution standardized rate plans down to just 3 schemes, automated HR and IT processes through Single Sign-On, and added proactive monthly audits focused on cost optimization and credit recovery.

RESULTS

95%

Full control of the mobile line inventory

7.6K+

Lines correctly identified and assigned

3 Plans

Main rate schemes standardized

~8,000

Mobile lines managed globally

Credits

Credit notes recovered for provider errors

SUCCESS FACTORS

Asset Control

Detailed visibility by brand, model, IMEI, and serial number for every device.

HR Automation

Single Sign-On and integrated device agreements with no operational friction.

Proactive Auditing

Detection of usage deviations and recovery of credit notes.

Specialized Support

Ongoing support and detailed reports for decision-making.

LEARN MORE ABOUT OUR CASE STUDIES

Fernando Sierra, IT Support Manager at Danone Mexico, shares the transformation of the company’s telecom management, carried out in collaboration with RD-IT, focused on improving control of mobile services, increasing asset visibility, and reducing costs.

Need to optimize the management of your mobile lines and technology assets?

RD ITS offers world-class IT expense management (TEM/ITEM) solutions for full visibility, inventory control, and sustainable savings.