Vitro brings 98% of its global IT services under control and optimizes hidden spend with HOLO ITEM

How Vitro optimized the management of its IT services across 4 countries by implementing HOLO ITEM and a strategic partner model with RD.

INDUSTRY

Glass Manufacturing

SCOPE

4 countries

CHALLENGE

Managing and controlling decentralized IT spend across 4 countries

OUTCOME

98% of IT services centralized

The Challenge

Vitro operated with 95-98% of its IT services globalized across Mexico, the United States, Poland, and Germany —support, telecom, licensing, and multiple providers— with no centralized visibility or precise budget control over that operation.

The challenge centered on managing renewals and contracts, accessing historical rates, building forecasts manually, and consolidating invoices from multiple providers, all under very detailed annual budgets and rigorous monthly tracking.

The Solution

RD implemented HOLO ITEM as part of Kyndryl’s infrastructure management service, establishing a robust operating model that became a cornerstone of Vitro’s IT management.

The solution included a dedicated role focused exclusively on cost analysis and telecom provider management, a direct communication channel with Vitro’s IT administration, and operational continuity during the transition from T-Systems to Kyndryl.

RESULTS

98%

Global IT services on a single platform

Countries managed from a single portal: Mexico, the U.S., Poland, and Germany

A single centralized portal for multi-provider invoices and contracts

Continuous

Successful transition between infrastructure providers with no service interruption

100%

Operational continuity during the switch from T-Systems to Kyndryl

SUCCESS FACTORS

Strategic Partner Model

HOLO ITEM built into the infrastructure management contract with Kyndryl.

Multi-country Scope

Centralized management of IT services in 4 countries from a single platform.

Specialized Support

Staff dedicated exclusively to cost analysis and telecom provider management.

Operational Continuity

The model kept its value through the transition from T-Systems to Kyndryl.

LEARN MORE ABOUT OUR CASE STUDIES

Alejandro García, Global IT Administrator at Vitro, shares the transformation of global IT services management, carried out in collaboration with RD-IT, focused on strengthening budget control, optimizing provider management, and improving service visibility.

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