Grupo Coppel: Telecom optimization and ~100M MXN in savings

How Grupo Coppel optimized its telecom operating spend by leveraging its economies of scale, achieving a ~20% reduction through a technical audit and strategic contract renegotiation.

INDUSTRY

Retail & Banking

SCOPE

Entire group (3,100+ sites)

CHALLENGE

Misaligned operating spend with no visibility

OUTCOME

~20% savings over baseline

The Challenge

Grupo Coppel was spending nearly 1 billion Mexican pesos a year on telecommunications, with 90% concentrated in a single provider and a critical lack of consolidated visibility into its actual inventory.

Business expansion was driving operating spend (ITOM) up disproportionately. In addition, an ongoing SD-WAN migration complicated auditing an environment with more than 3,100 branches, along with deep organizational resistance to changing long-standing purchasing practices.

The Solution

RD delivered an end-to-end IT cost reduction project, leveraging the group’s economies of scale to consolidate negotiations into a single master agreement covering mobile, fixed-line, and data services for every business unit.

The strategy started by rebuilding the baseline, uncovering ~10M MXN a year in charges with no technical justification. More than 20,000 mobile lines were right-sized and bandwidth was adjusted to actual transaction volumes, with every saving audited directly on the invoice under a Success Fee model.

RESULTS

~100M MXN

Audited savings across the group

~20%

Reduction over the telecom spend baseline

+20,000

Mobile lines analyzed and right-sized

1 Group

Economies of scale in a single corporate contract

100%

Savings audited against the provider's actual invoices

SUCCESS FACTORS

Continuous Technical Audit

Identification and removal of ~10M MXN a year in unjustified charges.

Strategic Sourcing

Consolidated negotiation with no operational friction, keeping the key provider.

Spend Governance

Standardized policies and multi-year savings-capture metrics.

Success Fee Model

90% of fees were tied to actual savings audited on the invoice.

LEARN MORE ABOUT OUR CASE STUDIES

Grupo Coppel shares the transformation of telecom management, carried out in collaboration with RD-IT, focused on optimizing costs, strengthening spend governance, and generating sustainable savings.

Is IT operating spend squeezing your business margins?

RD consolidates your company's negotiating power to audit, right-size, and reduce telecom costs without disrupting operations.