Grupo Energía Bogotá turns IT into a business enabler with RD's Full Outsourcing

How Grupo Energía Bogotá brought all its IT services under a single provider, advanced its technology maturity, and shifted its IT model from operational to strategic with RD.

INDUSTRY

Energy

SCOPE

Colombia

SOLUTION

Full IT Outsourcing

OUTCOME

IT turned into a strategic function

The Challenge

Grupo Energía Bogotá was dealing with duplicate contracts across subsidiaries, outdated technology in several services, and inefficient processes with overstretched operational roles.

The IT team lacked the time to support the business transformation. To keep pace with the company, it was essential to integrate scattered services and turn IT into a strategic function, not just an operational one.

The Solution

RD led the design and implementation of a full outsourcing model that brought every service line under a single accountable provider, with a strategic assessment for each company in the group.

The project included designing the technology maturity model, structuring the tender with clear terms of reference , and a three-phase plan: transition, stabilization, and transformation.

RESULTS

Integrated

Fully integrated services, with duplication eliminated

Self-service

Users with greater self-service capability

Strategic

Real transformation of the IT operating model

Aligned

Full alignment with corporate goals

Traceable

Control of SLAs, costs, and traceability by provider and company

SUCCESS FACTORS

Single provider

All service lines integrated under a single accountable provider.

Technology maturity

A model designed to go beyond traditional outsourcing.

Phased transition

A structured plan for transition, stabilization, and transformation.

Clear terms of reference

A robust tender, praised for its clarity even by the providers.

LEARN MORE ABOUT OUR CASE STUDIES

José Fernando Galvis Panqueda, Technology Manager at Grupo Energía Bogotá, shares the transformation of the organization’s technology teams, carried out in collaboration with RD-IT, focused on modernizing technology operations, optimizing service management, and driving an IT strategy.

Ready to turn your IT function into a business enabler?

RD implements full outsourcing models that integrate services, raise technology maturity, and shift IT from operational to strategic.